Shipping Overview

Australian Outboards is committed to delivering your outboard motors and marine accessories safely and efficiently across Australia. We offer FREE SHIPPING on all orders throughout Australia. This policy outlines our shipping methods, timeframes, and special considerations for marine equipment.

1. Shipping Methods & Carriers

1.1 Standard Shipping Partners

We use trusted carriers experienced in handling marine equipment:

  • Australia Post – Small parts and accessories
  • StarTrack – Medium-sized items
  • TNT/FedEx – Express deliveries
  • Specialized Freight – Outboard motors and heavy items
  • Local Couriers – Metropolitan deliveries

1.2 Shipping Method Selection

  • Automatically selected based on product size/weight
  • Express options available at checkout (additional fees may apply)
  • Outboard motors shipped upright on pallets for safety
  • Tracking provided for all shipments

2. Delivery Timeframes

2.1 Standard Delivery Times

Metropolitan Areas (Sydney, Melbourne, Brisbane, Perth, Adelaide):

  • Small parts: 2-5 business days
  • Accessories: 3-7 business days
  • Outboard motors: 5-10 business days

Regional Centers:

  • Small parts: 5-7 business days
  • Accessories: 7-10 business days
  • Outboard motors: 7-14 business days

Remote Areas:

  • All items: 10-21 business days
  • Subject to carrier schedules
  • FREE SHIPPING still applies

2.2 Processing Time

  • Orders processed within 1-2 business days
  • Orders placed before 12pm AEST are usually processed the same day when stock is available
  • Custom orders: Allow additional 5-10 business days
  • Pre-order items: See product page for availability

3. Shipping Costs

3.1 FREE SHIPPING

We offer FREE SHIPPING on ALL orders throughout Australia, including:

  • Small parts and accessories
  • Medium-sized items
  • Outboard motors
  • Heavy items
  • Metropolitan, regional, and remote areas

No minimum purchase required!

3.2 Express Shipping

  • Available for most items under 20kg
  • Additional fees apply ($15-30 depending on location)
  • Typically delivered next business day in metro areas
  • 2-3 business days for regional areas

3.3 Special Services

While standard shipping is free, additional services are available for a fee:

  • Premium delivery service (see section 4.2)
  • Pre-delivery inspection (see section 4.3)
  • Professional installation (see section 8)

4. Outboard Motor Shipping

4.1 Special Handling

All outboard motors are:

  • Shipped in original manufacturer crates
  • Secured on pallets for freight transport
  • Insured according to carrier terms
  • Shipped upright as per manufacturer requirements
  • Delivered FREE of charge

4.2 Delivery Options

Standard Delivery (FREE):

  • Kerbside delivery to your address
  • Delivery is kerbside only for safety
  • Signature required
  • Pallet jack may be needed for unloading

Premium Delivery Service (Additional $149):

  • Tailgate delivery service
  • Placement in garage/shed (ground level)
  • Unpacking assistance
  • Pallet removal

4.3 Pre-Delivery Inspection (PDI)

  • Available for additional $299
  • Includes initial setup and testing
  • Must be arranged before shipping
  • Affects change-of-mind return eligibility

5. Delivery Locations

5.1 Areas We Service

Standard Delivery (FREE):

  • All Australian capital cities
  • Major regional centers
  • Remote areas
  • Most postcodes accessible by road

Extended Delivery (FREE, but longer timeframes):

  • Remote communities
  • Islands (excluding some restricted islands)
  • Properties requiring special access

5.2 Delivery Restrictions

We cannot deliver to:

  • PO Boxes (accessories only via Australia Post)
  • Parcel lockers (size restrictions)
  • International addresses
  • Some restricted islands

5.3 Business Deliveries

  • Preferred for outboard motors
  • Loading dock access helpful
  • Specify any special requirements
  • Available Monday-Friday only

6. Tracking Your Order

6.1 Tracking Information

  • Emailed when order ships
  • Track via carrier website
  • SMS updates available
  • Contact us if not received within 48 hours

6.2 Delivery Updates

  • Email confirmation when dispatched
  • Estimated delivery date provided
  • Carrier may contact for large deliveries
  • Signature required for all motors

7. Delivery Day Procedures

7.1 What to Expect

Before Delivery:

  • Carrier may call to arrange delivery time
  • Ensure someone available to receive
  • Clear access path for large items
  • Have equipment ready for unloading if needed

During Delivery:

  • Inspect packaging before signing
  • Note any visible damage
  • Take photos if concerned
  • Don’t refuse delivery – note damage and accept

7.2 Missed Deliveries

  • Card left with collection details
  • Redelivery can be arranged (FREE)
  • Collection from depot available
  • If delivery is missed and items remain at the depot, carriers may charge storage fees after 5 days

8. Installation Services

8.1 Professional Installation

  • Not included in shipping
  • Can recommend authorized installers
  • Varies by location
  • Contact us for referrals

8.2 DIY Installation

  • Installation guides provided
  • Video tutorials available
  • Technical support via phone/email
  • Professional installation recommended for outboard motors

9. Damaged or Lost Shipments

9.1 Damaged in Transit

  • Report within 48 hours
  • Keep all packaging
  • Take detailed photos
  • We handle carrier claims
  • Eligible for replacement or refund according to our returns policy

9.2 Lost Shipments

Investigation initiated after:

  • 10 business days (metro)
  • 15 business days (regional)
  • 21 business days (remote)

Full refund or replacement provided. We manage carrier claims on your behalf.

10. Special Circumstances

10.1 Oversized Items

Some items require special shipping arrangements:

  • Motors over 150HP
  • Multiple motor orders
  • Boats and packages
  • Custom freight quotes provided (still FREE standard shipping)

10.2 Hazardous Materials

Cannot be shipped via standard carriers:

  • Fuel and oil (if sold)
  • Batteries (special handling may apply)
  • Certain chemicals
  • Alternative arrangements required

10.3 Seasonal Delays

Extended timeframes during:

  • Christmas period (December)
  • Easter holidays
  • Public holiday weeks
  • Natural disasters or events

11. Rural & Remote Deliveries

11.1 FREE Shipping to Remote Areas

We offer FREE SHIPPING even to remote areas including:

  • Regional centers
  • Remote communities
  • Rural properties
  • All postcodes accessible by road

11.2 Extended Timeframes

  • Add 5-10 business days to standard delivery times
  • Subject to carrier schedules
  • Weather dependent
  • May require depot collection in some cases

12. Shipping Insurance

12.1 Automatic Coverage

  • All outboard motors fully insured
  • High-value items covered
  • No additional cost to you
  • Replacement value protection

12.2 Claims Process

  • We handle all claims with carriers
  • Report issues immediately
  • Documentation required (photos, delivery notes)
  • Resolution within 14 days

13. Contact Information

Shipping Enquiries:

Email: shipping@australianoutboards.com
Phone: +61….
Hours: Monday-Friday 9:00 AM – 5:00 PM AEST
Address: 333 George St, Sydney NSW 2000

For urgent shipping matters:

  • Order modifications
  • Delivery issues
  • Address changes
  • Special requests

14. Policy Updates

This shipping policy may be updated to reflect:

  • Carrier changes
  • Service improvements
  • Seasonal variations
  • Operational adjustments

Check our website at australianoutboards.com for the latest version.

Australian Outboards Pty Limited
ACN: 002 841 160
ABN: 19 099 371 346
Address: 333 George St, Sydney NSW 2000

Shipping timeframes are estimates and subject to change based on carrier operations, weather conditions, and other factors beyond our control. We will always keep you informed of any delays.